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Did you know that NPS of HR Services in 2022 is 37%?
Here's why.
High Complexity
Solution: HR Software and ticketing systems
Employees need to deal with complex HR processes, policies, and systems. The inability to find answers impacts productivity and NPS.
Low Value
Most HR orgs are admin focused. Employees are looking for proactive, high-value, and personalized advice to help them skill up, perform and grow.
Solution: Digigtal Adoption Tools
Tool Fatigue
Solution: Mooc, Mentoring Services
There is a tool for every aspect of HR -payroll, learning, performance mgmt., etc. Learning how to use different tools is an unnecessary overhead.
HR Futurists are improving Employee Experience by leveraging the power of Conversational AI to
respond to questions,
recommend actions, and help
employees execute tasks without
friction.
respond to questions,
recommend actions, and help
employees execute tasks without
friction.
Key components of a frictionless HR experience
Conversational, Intelligent, and Autonomous.
Solution
1
Pull
Inquiry Response
Single Conversational Interface that allows users to ask natural language questions to get highly accurate and personalized responses.
2
Push
Intelligent Advice
AI-driven diagnostic and prescriptive solution that recommends insights, contents, and actions.
3
Guided
Execution Support
A conversational AI solution that enables guided support and automates tasks.
1
Pull
Learn Our Quality
Standard
Make sure your experience meets our bar for expertise, insider access, and connection.
2
Push
Create an experience
page
Your page is how people find you. Make a great first impression by highlighting your expertise and adding high-quality photos.
3
Guided
Start hosting your
experience
As long as your experience meets the standards, you’re ready to add dates and start hosting.
Inquiry Response
Single Conversational Interface asks natural language questions to get highly accurate and personalized responses.
Intelligent Advice
AI-driven diagnostic
and prescriptive solution that recommends insights, content, and action.
and prescriptive solution that recommends insights, content, and action.
Executive Support
A conversational AI solution enables guided support and automates tasks.
HR Digital Transformation In Action.
Here are 9 ways in which you can transform your company’s Employee Experience.
Improve your Talent Pool
Employee helpdesk
The secret to a high-performing workforce
Give your employees the experience they deserve. Automate employee workflows and query resolution with conversational AI. Streamline employee case management with a simple dashboard.
Recruitment
Inquiry response on hiring-related queries.
Adaptive qualifying interview questions to shortlist.
Schedule interviews, notify HR, candidates, and managers.
Onboarding
Inquiry response on all onboarding questions.
Guided company, role, and tools onboarding.
Pulse check on issues faced and support desk routing.
Learning
Respond to questions with exact answers not documents.
Contextual reinforcements-based learning.
Peer learning and tacit knowledge generation.
Applied learning via role plays, assessments, and pulse checks.
Improve Talent Performance
Coaching
Data-driven coaching using CRM transaction diagnostics.
Model-driven guided coaching flows using GROW and similar approaches.
Inflow Manager coaching flows and action tracking.
Execution Support
Guided instructions to execute complex processes.
Task automation in various systems via conversational prompts.
Conversational apps within MS teams, Slack, and other systems.
Collaboration
Ability to extract action items from meeting recordings and team channels.
Ability to assign tasks, remind, and track.
Collaborate on account plans and joint GTM plans via chat which get updated in source systems.
Improve Employee NPS
HR Support
Respond to HR support questions.
Task automation of HR process via conversational prompts.
Notify employees of various policy changes and get consent.
Employee Experience
Send contextual micro surveys as pulse checks.
Automated intervention on low sentiment triggers.
Respond to questions on sensitive matters.
Connect to the right individuals to address concerns.
Career Growth
Respond to Career questions.
Notify employees of career options, jobs, and upskill opportunities.
Career coaching, commitment, and development flows.
Are you evaluating
Conversational AI
solutions?
There are hundreds of chatbot platforms.
Below are the 9 key features you should be looking for when evaluating.
Respond
Recommend
Execute
No Training Search
Most NLU engines require a lot of language training to perform
Look for no/low training solution.
Look for no/low training solution.
Next Best Action
Most solutions recommend static or rules-based actions
Look for dynamic ML-based solutions that self learns.
Look for dynamic ML-based solutions that self learns.
Guided Support
Most chatbots require static guided flows to be created
Look for automated flow creation capabilities using user manuals.
Look for automated flow creation capabilities using user manuals.
No FAQ creation effort
Most bots require you to create large knowledge bases
Look for automated FAQ creation from unstructured docs & videos.
Look for automated FAQ creation from unstructured docs & videos.
Content Recommendation
Most solutions recommend based on user profile and content usage
Look for solutions that account for performance, assessments, and feedback.
Look for solutions that account for performance, assessments, and feedback.
API based Automation
Most bots require input forms for API parameters to be added
Look for solution that auto-creates user questions using API documentation.
Look for solution that auto-creates user questions using API documentation.
One hop response
Most bots provide a single intent response
Look for solutions that provide informational, navigational, and transactional bundles.
Look for solutions that provide informational, navigational, and transactional bundles.
People Recomendation
Most solutions escalate to specific help desks
Look for context and skill sets based routing capabilities.
Look for context and skill sets based routing capabilities.
Conversatinal Workflows
Most bots allows workflows to be created and triggered manually
Look for solution that allows for time-triggered, event-triggered, and manually triggered workflows.
Look for solution that allows for time-triggered, event-triggered, and manually triggered workflows.
Respond
No Training Search
Execute
No Training Search
Most NLU engines require a lot of language training to perform.
Look for no/low training solution
Look for no/low training solution
Next Best Action
Most solutions recommend static or rules-based actions
Look for dynamic ML-based solutions that self learns
Look for dynamic ML-based solutions that self learns
Guided Support
Most chatbots require static guided flows to be created
Look for automated flow creation using user manuals.
Look for automated flow creation using user manuals.
No FAQ creation effort
Most bots require you to create large knowledge bases.
Look for automated FAQ creation from unstructured docs & videos
Look for automated FAQ creation from unstructured docs & videos
Content Recommendation
Most solutions recommend based on user profile and content usage
Look for solutions that account for performance, assessments, and feedback
Look for solutions that account for performance, assessments, and feedback
API based Automation
Most bots require input forms for API parameters to be added.
Look for a solution that auto-creates user questions using API documentation.
Look for a solution that auto-creates user questions using API documentation.
One hop response
Most bots provide a single intentresponse.
Look for solutions that provide informational, navigational, and transactional bundles.
Look for solutions that provide informational, navigational, and transactional bundles.
People Recommendation
Most solutions escalate to specific helpdesks.
Look for context and skill sets based on individual SME routing.
Look for context and skill sets based on individual SME routing.
Conversational Workflows
Most bots allow workflows to be created and triggered manually.
Look for solutions that can be
time-triggered, event-triggered, and manually triggered.
Look for solutions that can be
time-triggered, event-triggered, and manually triggered.
Connect with our experts for a free consultation and a personalized demo.
We'll share more about Conversational AI technology and give access to live webinars.
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Copyright © 2022 Emplay. All rights reserved.
9 ways to transform
People Experience with
Digital Employee Assistant
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